Benefits of Walk-up Experience Get fast, in-person guidance Provide a transparent, comfortable, and efficient support experience via face-to-face interaction. Scale for any hybrid experience Allow users the flexibility to schedule remote sessions and get live help via online collab tools. Access the experience with a single click Book and manage …The ServiceNow Platform Team Estimator is a self-service web app that helps you answer the critical question: “Which roles and how many of each do we need to successfully run our ServiceNow solution?”. Answer 11 questions about your ServiceNow instance demographics, platform utilization, and operating model. The app then gives …LAS VEGAS — May 8, 2024 – Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for … Defense Information Systems Agency Support Portal 1-844-DISA-HLP 1-844-347-2457 | DSN: 850-0032 Learn about IT support, a service that offers assistance and solutions for technology-related problems, and how ServiceNow can help you improve your IT support with automation, …Skip to page content. Skip to page contentAs the official video destination for ServiceNow Product Documentation, this channel will help you:• Get started with a product or feature• Understand concep...Best practice. 1. Create a standard set of definitions for service reporting and service modeling. 2. Define and categorize service offerings in the service catalog based on user needs. 3. Understand the request management process within the Now Platform®. 4. Align your services model with the data model in the CMDB.Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Developer Build, test, and deploy applications. Documentation Find detailed information about ServiceNow products, apps, features, ... Support Manage your instances, access self-help, and get technical support. Defense Information Systems Agency Support Portal 1-844-DISA-HLP 1-844-347-2457 | DSN: 850-0032 Ask questions, give advice, and connect with fellow ServiceNow pros. The Help Center provides an extensive knowledge base of everything about Now Learning so that you can get the assistance you need quickly and on your schedule! Information about course content, certifications, account management and more will provide you with the …Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps. Table 1. The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier …Managing my user information on Now Support - Support and Troubleshooting - Now Support Portal. Use the Customer Self-Service Portal on Now Support to manage your user information, including phone numbers, email address, and title. You can view, add, or update any details in your user information.Take action on KPIs using Analytics Center, time charts, forecasts, breakdowns, and dashboards. Unlock value, measure, and accelerate performance with purpose-built metrics and dashboards. Make better decisions and answer questions with instant insights into current patterns and trends. Focus teams on what they should prioritize, using business ...Walk-Up Experience is available with IT Service Management. Transform the impact, speed, and delivery of IT. Restore services faster with intelligent routing and built-in collaboration. Improve agent efficiency with a single workspace built to facilitate resolutions. Design a self-service user experience with a responsive portal interface.This article is a quick reference guide to some of the most commonly performed tasks in the Now Support (HI) portal. Manage instances Ensure the security and health of your instances by viewing information,When a customer encounters a problem with the product or needs further direction on how to use it correctly, they may opt to contact trained support personnel ...Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, and ServiceNow (NYSE: NOW), the AI platform for business …Compile logs from services and applications to feed into ServiceNow ® Predictive AIOps. Add value to monitoring and log data and complement credential-based discovery with a single agent. Agent Client Collector is available with IT Operations Management. Predict issues, prevent impact, and automate resolution with AIOps.Key benefits of using ServiceNow. · IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. · Custom Application Development: Build and deploy custom applications in days, integrate your …RiseUp with ServiceNow can provide solutions to your talent and skilling questions. Connect Now. Form your core team with the right roles, size, and governance. Build technical skills while driving engagement and retention. Involve functional and process owners early to see possibilities and understand the platform.Heightened risk management and stability. ITIL helps businesses manage risks, disruptions, and failures, contributing to a stable-yet-flexible environment. By establishing cost-effective practices, ITIL creates a foundation that supports …PUT AI TO WORK FOR. Boost employee excitement and productivity with self-service options and AI-powered experiences. Our AI platform includes key supporting apps to help you work smarter and faster, predict issues, and make better business decisions. Empower everyone with Now Assist and accelerate productivity across the enterprise. There is a reason technology has become so ingrained in essentially every industry; the right tools supplement and support employee tasks, so that businesses can do and achieve more while spending less. ServiceNow IT support incorporates advanced AI and machine learning technologies, unburdening IT staff and boosting productivity by as much as 30%. EAPs need an overhaul. Here are 4 solutions to look at instead Despite being offered by 97% of large US companies, employee assistance programs (EAPs) leave a lot to be desired in ... Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. Make better decisions with an accurate CMDB as your single system of record. New ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants into one seamless enterprise experience LAS … ServiceNow Learn about ServiceNow products & solutions. Store Download certified apps and integrations that complement ServiceNow. Support Manage your instances, access self-help, and get technical support. We would like to show you a description here but the site won’t allow us.Try the ServiceNow Ticketing System Demo. ServiceNow's ticketing system allows organizations to resolve their internal IT issues by streamlining the resolution process. Key benefits include: Easily store and manage all HR, legal, IT, and other queries. Self-service options that empower employees to create and track tickets.It's never easy to go through a major life change alone. So, when someone close to you faces a big change, you want to help them the best that you can. Here is how you can offer t... There is a huge demand for ServiceNow talent. Kickstart your RiseUp with ServiceNow journey to learn more about how you can reach your career potential and benefit from the fast-growing ServiceNow ecosystem. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys ... Loading... Loading...A child needs the emotional and financial support of his parents. Although you cannot force a parent to support the child emotionally, strict laws require parents to provide financ... Partner Finder. Get even more value with a ServiceNow partner. Use our partner finder to search for Reseller, Service Provider, Consulting & Implementation, Build, Built with ServiceNow Offering, and Built on ServiceNow Solution categories, and we'll help you find a great fit for your unique business. Customer support is a broad term, describing the agents, teams, departments, and tools that are responsible for providing assistance and solutions to help ensure that customers … Best practice. 1. Create a standard set of definitions for service reporting and service modeling. 2. Define and categorize service offerings in the service catalog based on user needs. 3. Understand the request management process within the Now Platform®. 4. Align your services model with the data model in the CMDB. Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks. Today, the company announced a $30...The ServiceNow Platform Team Estimator is a self-service web app that helps you answer the critical question: “Which roles and how many of each do we need to successfully run our ServiceNow solution?”. Answer 11 questions about your ServiceNow instance demographics, platform utilization, and operating model. The app then gives …Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks. Today, the company announced a $30... An IT ticketing system is a tool used to track IT service requests, events, incidents, and alerts that might require additional action from IT. Ticketing software allows organizations to resolve their internal IT issues by streamlining the resolution process. The elements they handle, called tickets, provide context about the issues, including ... There is a reason technology has become so ingrained in essentially every industry; the right tools supplement and support employee tasks, so that businesses can do and achieve more while spending less. ServiceNow IT support incorporates advanced AI and machine learning technologies, unburdening IT staff and boosting productivity by as much as 30%. Certified integrations ITSM seamlessly integrates with remote desktop support products, authentication software, and productivity tools. See All Integrations Consolidate multichannel communications on a cloud-based call center platform. Add trusted, legal Adobe Sign e-signatures to ServiceNow workflows to expedite service requests. Let’s find you the right ServiceNow partner If you need help getting started We’ll guide you through the selection process, and you can refine your selections later on the results page. Get Started or If you know what you’re looking for Type the partner name or keyword in the search box below. Start search Here are the results based on your selections Start Over …Use your mobile device’s camera, GPS, Bluetooth, and voice assistant to simplify your work. Access knowledge articles and update records from anywhere, even without internet access. Track and promote mobile app adoption across the enterprise with user behavior insights. Customize and arrange mobile views to tailor the experience for your agents. Washington DC Patch 2 Hot Fix 1. Vancouver Patch 8 Hot Fix 2. See more for product documentation. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. Log in to manage upgrades, follow changes, view knowledge content, and more. Formerly HI portal. A few factors determine whether or not a joint account can be garnished to pay for delinquent child support payments. Because the funds present in a joint account cannot be attribu...Click on the now filled-in icon at the upper right-hand corner. On the dropdown that appears, click on 'My profile and settings'. Follow the on-screen instructions regarding the 6-digit verification code you'll have to enter. On the page that appears, scroll down to 'Primary Email' in the 'Account' section and click 'Update ID', and follow the ...ITSM groups key applications and capabilities into packages that can scale with you as your needs change. Accelerate productivity with generative AI experiences on the Now Platform. Track the dependencies and relationships of supported IT services to maintain continuity. Speed time to market with automated readiness and 360º visibility into ...Customer Support - Contact Us - Support and Troubleshooting - Now Support Portal. Loading... Help Center In general, customers are encouraged to go to Now Support Help Center for assistance. Telephone support is not included with all support levels. Contact Support ServiceNow provides Technical.ServiceNow support available to you 24/7. Get to know ServiceNow Technical Support and how they can help maximize your uptime and keep your solution healthy and secure by attending the Technical Support Orientation Webinar. During this orientation, our team provides a comprehensive review of all that is available to you, such as: What to expect ...LAS VEGAS — May 8, 2024 – Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for …The current policy of ServiceNow is to support the most recent and the immediately previous release families. Because ServiceNow generally releases two new release families per year, you will need to upgrade approximately once per year to stay on a supported release family. The timing and frequency of releases is subject to change at …Google Pixel 6 Pro. Google Pixel 7. Google Pixel 7 Pro. Xiaomi Mi 8. Zebra TC51. Android tablet is not officially tested. Apple Vision Pro™. A beta version of the ServiceNow Mobile Agent (version 17.5) is available on the Apple Vision Pro App Store. For more information, contact your ServiceNow representative.Students with serious illness can also suffer from behavioral issues. This can have many causes, such as the illness itself or side effects from the medications. Updated October 3,...Troubleshooting email issues with ServiceNow - Support and Troubleshooting - Now Support Portal. This article guides you through the process of troubleshooting email with ServiceNow. It provides steps to help you eliminate common causes of your problem by verifying that the configuration of your networking.ServiceNow certifications are a formal recognition and validation of job-specific expertise. A ServiceNow certification proves your understanding of specific standards and commitment to learning. ServiceNow … Partner Finder. Get even more value with a ServiceNow partner. Use our partner finder to search for Reseller, Service Provider, Consulting & Implementation, Build, Built with ServiceNow Offering, and Built on ServiceNow Solution categories, and we'll help you find a great fit for your unique business. Nov 17, 2021 ... Information · Downloads the ServiceNow Support Collection Script from the Tenable Integrations Downloads page. · Login to ServiceNow with an ...There is a reason technology has become so ingrained in essentially every industry; the right tools supplement and support employee tasks, so that businesses can do and achieve more while spending less. ServiceNow IT support incorporates advanced AI and machine learning technologies, unburdening IT staff and boosting productivity by as much as 30%.Telecommunications, Media, and Technology. Scale and support operations with end-to-end digital workflows. The world works with ServiceNow. Discover digital experiences that help your organization work smarter, faster, and better. Services - ServiceNow. Access the expertise that your organization needs most. Go live quickly, boost ROI and platform health, and offer employees superior training. Get a team of experts to support your implementation, optimize instance health, or anything in between. Explore multiple options for working with our experts. Internet offers people the ability to connect personally with one another through self-help support groups covering a wide variety of medical and mental health concerns. Unlike any...Built on the Now Platform ®. Automation Engine includes powerful platform capabilities to help you extend automation across your organization. Workflow automation Build and manage multiple complex workflows with no-code playbooks. Single data model Eliminate information silos and create a single source of truth for your enterprise.Use your mobile device’s camera, GPS, Bluetooth, and voice assistant to simplify your work. Access knowledge articles and update records from anywhere, even without internet access. Track and promote mobile app adoption across the enterprise with user behavior insights. Customize and arrange mobile views to tailor the experience for your agents.The service desk acts as the first line of support, addressing and resolving these requests to ensure minimal disruption to the employees' workflow. Expanding departmental knowledge. A service desk knowledge base includes information about known errors, step-by-step processes, and common issues and their solutions.of the ServiceNow platform - Supports design and implementation of a platform operating model focused on successful go-live, end-user adoption, and ongoing support - Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices. Training and Adoption. Premier Success gives you accessCommunity Ask questions, give advice, and connect with fellow ServiceNow professionals. Developer Build, test, and deploy applications. Documentation Find detailed information about ServiceNow products, apps, features, ... Support Manage your instances, access self-help, and get technical support.Мы хотели бы показать здесь описание, но сайт, который вы просматриваете, этого не позволяет.Performance Troubleshooting Guide - Support and Troubleshooting - Now Support Portal. This article is an introduction to troubleshooting performance issues on the ServiceNow platform. By no means does it capture all the knowledge necessary to track down any problem that may present itself.Мы хотели бы показать здесь описание, но сайт, который вы просматриваете, этого не позволяет.Managing my user information on Now Support - Support and Troubleshooting - Now Support Portal. Use the Customer Self-Service Portal on Now Support to manage your user information, including phone numbers, email address, and title. You can view, add, or update any details in your user information.ServiceNow digital workflows let employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it. ...ServiceNow supports standard Email, SMS, and Push notifications. SMS notifications can be sent via either Notify or Email Notification. Notify is another independent topic as it requires integration with Walk-Up Experience is available with IT Service Management. Transform the impact, speed, and delivery of IT. Restore services faster with intelligent routing and built-in collaboration. Improve agent efficiency with a single workspace built to facilitate resolutions. Design a self-service user experience with a responsive portal interface. of the ServiceNow platform - Supports design and implementation of a platform operating model focused on successful go-live, end-user adoption, and ongoing support - Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices. Training and Adoption. Premier Success gives you accessServiceNow Request Management delivers employee self-service through a published catalog of services, automated workflows, and service level agreements. ... Integrate with collaboration tools your teams already use to support work-friendly requests. Additional features. View Details Mobile-friendly experiences. Find answers, get help, and make ...ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software …Box reports. Box reports, also called box plots, visualize the distribution of data including the maximum, minimum, quartiles, median, and mean. Use box charts to report multiple data sets from different sources that are related to each other. For example, use a box chart to view the age range of all customers who attended a convention.Partner Finder. Get even more value with a ServiceNow partner. Use our partner finder to search for Reseller, Service Provider, Consulting & Implementation, Build, Built with ServiceNow Offering, and Built on ServiceNow Solution categories, and we'll help you find a great fit for your unique business. Washington DC Patch 2 Hot Fix 1. Vancouver Patch 8 Hot Fix 2. See more for product documentation. The Now Suppo
Let’s find you the right ServiceNow partner If you need help getting started We’ll guide you through the selection process, and you can refine your selections later on the results page. Get Started or If you know what you’re looking for Type the partner name or keyword in the search box below. Start search Here are the results based on your selections Start Over …ServiceNow customers and partners can view information about their issues from the Now Support portal. Issues is comprised of Cases, problems, changes, and enhancement requests filed by users in the company.Performance Troubleshooting Guide - Support and Troubleshooting - Now Support Portal. This article is an introduction to troubleshooting performance issues on the ServiceNow platform. By no means does it capture all the knowledge necessary to track down any problem that may present itself. There is a huge demand for ServiceNow talent. Kickstart your RiseUp with ServiceNow journey to learn more about how you can reach your career potential and benefit from the fast-growing ServiceNow ecosystem. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys ... ServiceNow is the leading provider in IT service desk solutions according to many different third party reviews (source: Gartner Group). ServiceNow delivers the most-innovative solutions, using a single cloud platform that will help you deliver resilient services, increase productivity, and create amazing experiences for your employees.Accelerate and automate service delivery and reduce costs by consolidating outdated systems. Get more done and improve results on the secure, cloud-based Now Platform ®. Prioritize and respond to cybersecurity threats faster and more effectively. Manage risk with full visibility, intelligent insights, and a single system of action.Tech support scams are a type of scam all business owners should be in the know about. Here are the main tech support scams doing the rounds right now. * Required Field Your Name: ...EAPs need an overhaul. Here are 4 solutions to look at instead Despite being offered by 97% of large US companies, employee assistance programs (EAPs) leave a lot to be desired in ...Skip to page content. Skip to page contentМы хотели бы показать здесь описание, но сайт, который вы просматриваете, этого не позволяет.Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. Make better decisions with an accurate CMDB as your single system of record.Use your mobile device’s camera, GPS, Bluetooth, and voice assistant to simplify your work. Access knowledge articles and update records from anywhere, even without internet access. Track and promote mobile app adoption across the enterprise with user behavior insights. Customize and arrange mobile views to tailor the experience for your agents. Partner Finder. Get even more value with a ServiceNow partner. Use our partner finder to search for Reseller, Service Provider, Consulting & Implementation, Build, Built with ServiceNow Offering, and Built on ServiceNow Solution categories, and we'll help you find a great fit for your unique business. Log in to access self-help, technical support, and manage your ServiceNow instances. The portal is formerly HI portal and offers upgrades, changes, knowledge content, and more.of the ServiceNow platform - Supports design and implementation of a platform operating model focused on successful go-live, end-user adoption, and ongoing support - Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices. Training and Adoption. Premier Success gives you accessServiceNow at Cal will enable automated and standardized services management, and support a services model for more automation opportunities within groups by offering the following benefits: Improved service catalog, service request provisioning, incident/case tracking, problem management, project management, and other helpful tools; We would like to show you a description here but the site won’t allow us. Enabling a loved one living with bipolar disorder promotes unhealthy behaviors. But learning more about the condition and self-care can help you support them. Caring for a loved on...Key benefits of using ServiceNow. · IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. · Custom Application Development: Build and deploy custom applications in days, integrate your …ServiceNow Partner Program. Become more than a partner. Work side to side with ServiceNow and Together drive growth and opportunity while being rewarded for expertise and experience. Discover greater flexibility, new incentives, and a better experience, all designed to make you successful. Market and resell ServiceNow products and services.If you're like most of us here at Lifehacker, you have a thankless second job as tech support for friends and family. And you know how utterly frustrating it can be to troubleshoot... View Press Release. Generative AI, also known as GenAI, is a type of artificial intelligence that creates realistic content by learning from existing data. GenAI can provide realistic and creative text, images, and other media to transform industries such as entertainment, marketing, and healthcare. ServiceNow certifications are a formal recognition and validation of job-specific expertise. A ServiceNow certification proves your understanding of specific standards and commitment to learning. ServiceNow … Take control of your entire IT asset inventory from the Now Platform ®, an intelligent cloud foundation all ServiceNow products run on. Gain insights into IT asset costs, usage, and compliance with AI and native intelligence on the platform. Modernize software asset tracking to reduce spend, mitigate risk, and take action across IT. ServiceNow support available to you 24/7. Get to know ServiceNow Technical Support and how they can help maximize your uptime and keep your solution healthy and secure by attending the Technical Support Orientation Webinar. During this orientation, our team provides a comprehensive review of all that is available to you, such as: What to expect ...Mar 19, 2019 ... ServiceNow · Article Directory · Featured Articles. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. Users can create and manage ServiceNow cases, manage upgrades, follow changes, Access control list rules - Product Documentation: Utah - Now Support Portal.Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks. Today, the company announced a $30... Incident Management - ITSM. Contact Sales. Deliver a better experience with intuitive omni-channel self-service and two-way communication. Bring together the right agents to manage work and collaborate using one platform for IT processes. Reduce call volumes and deflect tickets using the self-service portal and ServiceNow ® chatbots. Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, and ServiceNow (NYSE: NOW), the AI platform for business … Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. Make better decisions with an accurate CMDB as your single system of record. ServiceNow support representatives may need access to a customer’s instance to resolve customer-raised issues. Any such application layer access is recorded in the system logs and identified with a suffix of “ @snc ” after the technician username.Follow. Fulton, Md., May 16, 2024 (GLOBE NEWSWIRE) -- Sonatype, the software supply chain optimization company, announced today an integration with …Sep 5, 2018 ... ServiceNow support provides enterprises with access to specialists that can guide and advise them on best practises, problem resolution, and ...Within the last quarter, ServiceNow (NYSE:NOW) has observed the following analyst ratings: Bullish Somewhat Bullish Indifferent Somewhat Bear... Within the last quarter, Servi...Compile logs from services and applications to feed into ServiceNow ® Predictive AIOps. Add value to monitoring and log data and complement credential-based discovery with a single agent. Agent Client Collector is available with IT Operations Management. Predict issues, prevent impact, and automate resolution with AIOps.With Now Support Mobile, you can: • Track requests and move cases forward. • Stay informed 24/7 with real-time notifications. • Access our library of … Certified integrations ITSM seamlessly integrates with remote desktop support products, authentication software, and productivity tools. See All Integrations Consolidate multichannel communications on a cloud-based call center platform. Add trusted, legal Adobe Sign e-signatures to ServiceNow workflows to expedite service requests. This site requires JavaScript to be enabled. ServiceNow 8 days ago ... ServiceNow | IT Support Ticketing System Training | Updated Demo: In this video, we will show you how to get a free developer account and ...Visual Task Boards. Identify and fix bottlenecks faster with an easy-to-use interface. Create free-form task boards to manage ad hoc processes—anytime you need them. See every update in one place thanks to an embedded activity stream. Track work in a drag‑and‑drop interface that lets you monitor and update progress anytime.Troubleshoot and get help. ServiceNow Community on AI and Intelligence. Issues and mitigation for Now Assist application and plugin upgrades. Search the Known …ServiceNow frequently asked questions for user support. Forgotten passwords, SSO access, and more… Service Operations Workspace is available with these ServiceNow products. Predict issues, prevent impact, and automate resolution with AIOps. Transform the impact, speed, and delivery of IT. Predict and prevent service outages before they impact end users. Deliver uninterrupted digital services with real-time log data to solve problems quickly. Vendor profiles View vendor contact info, overall score, and supporting metrics, with the ability to drill down. Performance reporting Validate against SLAs and other contractual obligations. Take steps to amend or assess chargebacks. Integrated risk data View performance and risk scores in a single workspace so you get the full picture ServiceNow is powered by a singular technology stack that we call the Now Platform. Every solution that we sell—whether for IT, Operations, Customer Service, HR, Shared Services, Finance (back office), purpose-built Industry solutions, and more—is built on the Now Platform. As global business continues to become more and more complex ... There is a reason technology has become so ingrained in essentially every industry; the right tools supplement and support employee tasks, so that businesses can do and achieve more while spending less. ServiceNow IT support incorporates advanced AI and machine learning technologies, unburdening IT staff and boosting productivity by as much as 30%. Use this table to find the minimum iOS and Android versions necessary to use Ser